Ford Motor Company The National Highway Traffic Safety Administration confirmed Tuesday its investigation into Ford Explorer model years 2011 to 2017 is ongoing after a consumer safety group repeated its appeal for a recall. The issue has extended to the Explorers modified for police use. Ford said it hasn't found any problems or carbon monoxide intrusion into the vehicles' cabins that could explain the problem. 'Explorers are safe,' said Elizabeth Weingandt, safety communications manager. 'Ford’s investigation and extensive testing has not found carbon monoxide levels that exceed what people are exposed to every day.' She said customers can bring their vehicle to their local Ford dealer for a free service designed to reduce their concern. NHTSA officials, however, say Ford's customer satisfaction campaign does not bring closure to this issue.
More than 1,300 Ford Explorer owners have reported issues to the federal safety officials, who began investigating in 2016. On Tuesday, the non-profit Center for Auto Safety sent a letter to Ford CEO Jim Hackett renewing an October 2017 request for the Dearborn, Mich.-based company to recall 1.33 million Explorers from model years 2011 to 2017 for suspected carbon monoxide leaks. Scott Olson, Getty Images In July 2017, federal transportation officials expanded their probe into reports of exhaust odors in vehicle compartments and exposure to carbon monoxide that may be linked to crashes and injuries. The oversight agency said at the time it was aware of the growing complaints and crashes that may have been linked to exposure to carbon monoxide and dozens of injuries among police and civilian vehicles. Ford has issued multiple technical service bulletins related to exhaust odor to address complaints from police fleets and other owners, the federal agency noted. And Ford has said a dedicated team was working to investigate and resolve issues.
Find your 2017 Ford Explorer Owner Manuals and Warranties to learn all about your vehicle's features, maintenance schedules, warranties and more. Customer Viewpoint Ratings and Reviews. Ford personnel and/or dealership personnel cannot modify or remove reviews. The 2016 Ford Explorer has 53 problems reported for wrench light on. So my wife was driving my 16 Explorer XLT with my 3 year old son and she called me. Because the display panel told me to, I opened my owners manual and. Thinking hard about trading in the 2016 Explorer on a 2017 Four Runner, despite. The 2019 Ford® Explorer Sport SUV boasts 3.5L EcoBoost®, Intelligent 4WD, 20' machined aluminum wheels with painted pockets, blackout treatments for.
The federal investigation is now in 'engineering analysis' status, a step before the agency can formally demand an automaker conduct a recall if it believes vehicles pose an unreasonable risk to safety. The agency obtained preliminary testing that suggests carbon monoxide levels may be elevated in certain driving scenarios, “although the significance and effect of those levels remains under evaluation,” according to 2017 reports. “Unfortunately, the only thing that triggers action is tragedy,” said Jason Levine, executive director of the Center for Auto Safety. “We’re hoping to see action taken by America’s leading auto brand before something awful happens. Unless we’re going to wait until there’s a report of someone crashing and dying, there’s no time like the present.” On Jan. 12, 2018, a White Plains, N.Y., father filed a complaint with federal officials reporting his 2017 Ford Explorer had exhaust fumes in the cabin that left his wife with severe headaches after 60 minutes of driving with their 20-month-old baby. “My car has already been repaired once and is in the shop again.
Ford is not being very helpful because I don’t want the car anymore. It is a huge safety concern and I don’t want my wife and toddler in the vehicle at all,” he wrote in the filing.
In Michigan, federal reports have been submitted by Ford Explorer drivers from Flint, Davison, Taylor, Newberry, Hudsonville, Northville, Belleville, Charlevoix, Farmington Hills, Freeland, Byron Center, Saginaw, Charlotte, Brooklyn, Cadillac, Brighton, Marion, Webberville, Bridgman, Dowagiac, Warren, Berkley, Evart, Lapeer and River Junction. A 70-year-old from Manistee, Mich., wrote of becoming 'deathly ill' while driving and having to pull over and call an ambulance. Symptoms matched carbon monoxide poisoning. Later, the driver reported getting dizzy and disoriented and nearly passing out.
The Explorer owner bikes 20 miles a day two to three days a week, plays league hockey and golf. Steve Simmons, 63, a retired IBM worldwide marketing project manager from Raleigh, N.C., bought his 2015 Explorer certified from a Ford dealership. He purchased his Explorer in July and started having headaches, weakness, dizziness and blurred vision, his report to NHTSA said. After his doctor sent him to Duke Raleigh Hospital, a blood test confirmed elevated carbon monoxide levels. “An Explorer recall is necessary.
There’s abundant evidence. Sending technical support bulletins and customer service letters doesn’t get the job done,” he said Tuesday. “I’ve never smoked a cigarette in my life.
I have hard-wired carbon monoxide detectors in my house. I swim a mile in the pool three to four times a week.
I do volunteer construction. I teach high-adventure sports to kids. I had that Ford Explorer 16 days. When I got out of the hospital I went to the dealership and told them that vehicle nearly killed me.” The dealership swapped it for a 2015 Ford F-150. “But I’m irritated how Ford has treated other people. If we're not organized, they can afford to ignore you and pretend you don’t exist.” Ford has acknowledged a carbon monoxide issue with vehicles sold for police use. The company determined issues were caused by after-market modification handled outside Ford.
2017 Ford Explorer Limited Manual
Lawsuits have been filed by law enforcement officers. Donna Talbot, 57, of Lafayette, La., said Tuesday she and her husband — both former truck drivers who loved their old Ford Explorer — are angry and embarrassed. “We feel so stupid,” she said.
“We did not expect carbon monoxide poisoning from a brand new vehicle.” They bought their 2015 Explorer on a Wednesday and returned it to the dealership within 48 hours, she said. After a series of trips back and forth, the Explorer sits in their carport with 10,000 miles on it.
A trip to Dallas left the family sick with headaches and vomiting. Talbot will only drive her 1999 Explorer with 187,000 miles. “We’ve been fighting this for three years,” she said. “We put $25,000 cash down and with insurance pay $500 month now. We can’t even use it. We drove around with a carbon monoxide detector and it just jumps up the faster you go. I don’t know how Ford can say these levels are safe.” Carbon monoxide is responsible for more than 400 unintentional deaths annually in the U.S., according to the Centers for Disease Control and Prevention. The Ford Explorer owner’s manual contains the warning, “Do not drive your vehicle if you smell exhaust fumes.
Carbon monoxide is present in exhaust fumes. Take precautions to avoid its dangerous effects.” Numerous reports filed with the Department of Transportation agency describe the smell of exhaust fumes in Explorers, which are assembled at the company's Chicago Assembly Plant.
In July 2017, NHTSA indicated the most likely culprit for the exposure was cracked exhaust manifolds, Levine noted. “Ford needs to stop sending mixed messages to Explorer owners and passengers, including senior citizens and parents of young children, that the vehicles are ‘safe’ and that repairs are available only for ‘peace of mind,' ' Levine said. 'Since some Ford dealers are responsibly replacing cracked exhaust manifolds, it is time for Ford to take a more serious step, recall all of these vehicles and inspect and replace cracked exhaust manifolds.” He said the 48-year-old consumer advocacy group has been contacted by families in Maryland, California, Iowa and Louisiana seeking help.
They report grandchildren vomiting, children losing consciousness and ending up in the emergency room after calling 911, even seizures. “Carbon monoxide should be taken seriously,' said Paul Billings, a national senior vice president at the American Lung Association. 'Individuals should take steps to prevent exposure to high levels of carbon monoxide because of the serious health consequences that can result, including death.” Federal safety officials said they will continue to evaluate complaints submitted to the agency and will review the completion rate of vehicles repaired under Ford's customer service program.
Federal officials encourage owners to contact dealers. The agency asked that owners who experience exhaust odor or have concerns about carbon monoxide exposure contact NHTSA by calling 888-327-4236 or going to NHTSA.gov and clicking 'report a problem.'
Almost all automakers have made owner's manuals available on their Web sites. All of the online owner's manuals are free, while the paper versions cost anywhere from $25-$40. Below is a list of links to help you get an online manual from a car's manufacturer.
In most cases, you can just search for a car's year, make and model, and then view the manual. In some cases however, you'll need to register at the carmaker's site. Occasionally you'll need to provide a car's vehicle identification number (VIN). You can find the VIN on the vehicle registration document, an insurance card or on the vehicle itself.
Manufacturer Notes 1990-current models. (No login needed.) Paper owner's manuals are available for purchase.
2004-current models. (No login needed.) 1993-current models.
(No login needed.) 1993-current models. (No login needed.) 1993-current models.
(No login needed.) 2004-current models can be downloaded. (No login needed.) Paper versions of model year 1981-current are available for purchase. 1999-2002 models. Purchase owner's manuals from 'Order Accessories' link.
2004-current models can be downloaded. (No login needed.) Paper versions of model year 1981-current are available for purchase.
2012-current models can be downloaded. Applies to North American built models only. (No login needed.) 1996-current models. (No login needed.) 1993-2000 models. (No login needed.) Geo models are listed under Chevrolet make.
1993-current models. (No login needed.) 1990-current models. (No login needed.) 2003-2011 (No login needed.) 2003-current models. (Login and VIN required.) 2009-current models. (No login needed.) Isuzu Web site directs you to for manual.
1995-current models. More technical information than an actual owner's manual. Registration required. 2004-current models can be downloaded. (No login needed.) Paper versions of model year1981-current are available for purchase. 2005-current models.
Registration required. 1992-current models. More technical information than an actual owner's manual. Registration required.
1990-current models. Each chapter of the owner's manual is a separate downloadable document. (No login needed.) 1996-current models. (No login needed.) 2000-current models. (No login needed.) 2000-current models. (No login needed.) 1996-2011 models.
(No login needed.) 2002-current models. Must register with the owner's lounge to obtain owner's manual. VIN is required.
2002-current models. Warranty and maintenance manuals only. Registration required 2009-current models.
1993-2004 models. (No login needed.) 1993-2010 models.
(No login needed.) 2011-current models 2004-current models can be downloaded. (No login needed.) Paper versions of model year 1981-current are available for purchase.
Saab 1989-2009. Paper manuals available through. 1993-2010 models. (No login needed.) Quick reference guides, not complete owner's manuals, for 2004-current models. Owner's manuals for audio and navigation components are also available as downloads. 2008-current models.
(No login needed.) 2000-current models. (No login needed.) Paper and downloadable owner's manuals are available for purchase. 1996-current models. (No login needed.) Each chapter of the owner's manual is a separate downloadable document. How-to videos are also available.
Paper owner's manuals are available for purchase. 1970-current models. (No login needed.) Also includes other materials, such as maintenance schedule and warranty manual. The Paper Chase If you need to order a paper copy of a manual, you can often do so from the same site link that you would use for a downloadable manual. You also can order a manual through a local car dealer. Publishes manufacturer-written paper manuals for Acura, Ford, all GM brands, Honda, Isuzu, Jaguar, Lincoln, Lexus, Mercury, Toyota and Scion — for a fee. You can purchase paper manuals for Audi and VW at the links above.
And if a used owner's manual is OK with you, or you're after the manual for an obscure model, eBay is always worth a shot.